Should we tolerate hard-to-fix devices for better phones?

What do you do when your phone breaks? If it’s an iPhone, there’s a pretty good chance you’ll go to an Apple store, where a...

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What do you do when your phone breaks? If it’s an iPhone, there’s a pretty good chance you’ll go to an Apple store, where a blue-shirted person will offer either a repair under warranty, or at a cost. That’s what Apple wants you to do. They want to be the only option — official, premium,...

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